Wonderful
Traveller Type: group

Pleasant
Traveller Type: solo traveller
  : I liked that the location was convenient to the downtown area near many tourist sites and the South Street bus station.
  : Two of the staff I interacted with at the front desk never seemed friendly at all. They gave the impression of being bothered by any questions and responded dryly. never rudely, but it gave the impression they were more interested in whatever they were doing on their phone than helping the customer. Only one gentleman at the desk was friendly and helpful. One out of three isn’t a good average in hospitality services.

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller
  : Really friendly staff
  : Rooms could be bigger

Pleasant
Traveller Type: young couple
  : we stayed at the hotel for one night only. as far as I could experience, the staff is nice. however the room was really tiny and not that comfortable. It was ok for one night but if you need to stay more, I think you’d need something else.
  : small room and bed

Very Good
Traveller Type: review category business travellers

Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller

Disappointing
Traveller Type: review category business travellers
  : I recently had the opportunity to stay at FOUND Hotel, which offered a blend of wonderful experiences along with some disappointments. As a business owner myself, I understand the importance of feedback, so I'm compelled to share my thoughts. The hotel itself is generally commendable. It's well-maintained and boasts all the amenities that one would expect from a high-quality establishment. The later shift reception staff was absolutely delightful and provided a stellar service that truly enhanced our stay. Their warm reception and eagerness to assist served as a reminder of why we chose FOUND for our stay. However, I regret to say that our experience was somewhat tarnished by the receptionist, Ashley. Her attitude on both yesterday and today was far from being hospitable or professional. Her condescending demeanor was quite off-putting, making me feel as though I was being treated as intellectually inferior. This sort of customer service is not something I would expect from a hotel of FOUND's stature. While I am not generally one to focus on the negatives, I felt the need to bring this to light for the sake of future guests. As a woman, it was particularly disappointing to be subjected to this kind of patronizing behavior, and I hope that steps are taken to improve the customer service experience for all guests. I believe that every guest deserves to be treated with respect and kindness, regardless of their gender or any other factor, and I hope FOUND takes this feedback into account. Despite this, I would still recommend FOUND Hotel to potential visitors. But I would caution them to brace themselves for a potentially unpleasant encounter should Ashley be on duty during their stay. I trust that FOUND Hotel will take this critique constructively and that improvements will be seen in the future. After all, a hotel is defined not just by its aesthetics and amenities, but also by the quality of service it provides.

Very Good
Traveller Type: solo traveller